Shipping & Returns
We are like busy little bees here at the warehouse. We are buzzing around flapping our little wings just as fast as we can with only one purpose in life. To make sure our customers are happy! To make sure YOU are happy. and we never sting anyone, we're nice bees. Gathering pollen. From flowers.
Shipping nowadays is sometimes complicated, but we want to let you know that we are on your side. We are here for you from the day you place your order to the moment you have the package in your big meaty hands. Feel free to contact us at support@mcgillswarehouse.com with any questions or concerns and let us know if there are any problems.
We use:
USPS Priority service and First Class service for packages under a pound.
&
FedEx Ground & Home Delivery
We ship the same day if you place your order before 2pm PST. If you place your order after that time it will be shipped the following business day. We do not ship on weekends or holidays. We also have lives, and hives... to fly home to.
TRACKING
Please visit the shipping company's website at the links below to view package tracking and delivery information.
For U.S. Post office tracking click here USPS tracking
For FedEx tracking click here FedEx Tracking
ORDERS
We double check and actually video record the packing and shipping of every order. This helps us keep mistakes to a minimum, but sometimes mistakes do happen. If a mistake was made, we will pay shipping both ways.
MISSING ITEMS: When your package arrives, please open it and verify that all of the items are present before discarding any packing materials. Many times, small items might be wrapped in paper and will look like packing material. Some items might be enclosed in cardboard for protection. If you are absolutely sure there are missing items, please email customer service support@mcgillswarehouse.com. Or call 818-765-1280. This is extremely rare and highly unlikely because we triple check stuff. If you think something is missing, check again because it's probably in there. If you own a goat, they are notorious for gobbling things so check the goat as well. Sorry, we do not cover goat gobbling.
WRONG ITEMS: If for some reason you receive an item you feel is wrong, please contact us immediately. We will pay shipping both ways. Email customer service support@mcgillswarehouse.com. Or call 818-765-1280.
DAMAGED ITEMS: We try and package items carefully but we have no control over how the package is handled by the shipping carriers. Please send a photo showing the damage. Send photos to: support@mcgillswarehouse.com. In such cases, we hang our heads in shame staring at our feet and begin to wail and moan but more importantly, we will make things right. Reach out to us before shipping anything back, we are here for you and we will do whatever we can to make it up to you.
RETURN POLICY
Please do not return any merchandise to us without first contacting us for an RMA#. Be sure to write the RMA# clearly on the box in several spots.
Items returned for reasons OTHER than defects or our error can be done within 30 days of purchase; all associated shipping fees will be the responsibility of the buyer in such cases and we require that the merchandise be shipped and received back to us in the same condition as when we mailed it to you. The purchase price of the merchandise minus a 15% restocking fee will be refunded in the manner in which it was originally given.